Privacy Policy
This policy explains what personal information VQ collects when you use this website, why we collect it, and how we protect it.
Information We Collect
- Details you give us — name, email address, phone number and delivery address provided at checkout or when you contact us.
- Order information — the items you purchase, order value, currency and payment method.
- Technical data — IP address, browser type and pages visited, collected automatically for security and analytics.
How We Use Your Information
- To process, pack and ship your order, and to contact you about it
- To provide customer support and handle returns or warranty claims
- To meet our accounting, tax and legal obligations
- To detect and prevent fraudulent transactions
- To improve our website, product range and service
Payment Information
Online payments are processed by PayPal under their own privacy policy. We do not receive or store your full card number or PayPal credentials. If you pay by bank transfer, we retain the transfer reference and confirmation details provided by you or your bank for accounting purposes.
Sharing Your Information
We share personal information only with parties who help us fulfil your order:
- Payment providers, to process your payment
- Shipping carriers and customs brokers, to deliver your parcel
- Service providers who host or maintain our website
- Authorities, where we are legally required to disclose information
We never sell your personal information.
Cookies and Local Storage
We use only what is needed to make the site work: session cookies for security, and local storage in your browser to remember your shopping cart and wishlist. These are stored on your own device and can be cleared at any time through your browser settings.
Data Retention
Order records are kept for as long as required for accounting and tax purposes. Other information is retained only while it is needed for the purpose it was collected, or as required by law.
Your Rights
Depending on your location, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete information we no longer need to keep
- Object to or restrict certain processing
To exercise any of these rights, email us at [email protected] quoting your order number if relevant.
Security
Our website is served over an encrypted HTTPS connection and access to customer data is restricted to the staff who need it to fulfil your order. While no method of transmission over the internet is completely secure, we take reasonable technical and organisational measures to protect your information.
Children’s Privacy
Our website is intended for business and adult use and is not directed at children. We do not knowingly collect information from anyone under 16.
Changes to This Policy
We may update this policy from time to time. The current version is always published on this page.
Contact Us
For any question about this policy or your personal data, email us at [email protected].
