Frequently Asked Questions

Products

Are your tools new and genuine?

Yes. Every item we ship is brand new, sourced directly from manufacturers or authorised distributors. We do not sell refurbished or used goods.

Can you supply an item that is not listed on the site?

In most cases, yes. We work with a wide network of suppliers — send us the product name, model number or a photo and we will check availability and price for you.

Can I request a bulk or wholesale quotation?

Absolutely. Contact us with the items and quantities you need and we will prepare a quotation, usually within one business day.

How do I find the right tool for my job?

Tell us what you are working on and the material or specification involved. Our team can recommend suitable options from our range.

Orders & Payment

Which payment methods do you accept?

We accept PayPal and bank transfer. The options available to you are shown at checkout.

Is it safe to pay on your site?

Payments are handled by PayPal, and we never see or store your card details. Bank transfer instructions are issued per order and confirmed by our team.

Do I need an account to place an order?

No. You can complete checkout as a guest using your email address.

Can I change or cancel my order?

Yes, as long as it has not been dispatched. Contact us with your order number as soon as possible and we will do our best to help.

Do I receive an order confirmation?

Yes. A confirmation is emailed as soon as your order is received, followed by a dispatch email with your tracking number.

Shipping & Delivery

Do you ship worldwide?

Yes, we ship to most countries. Shipping is calculated by destination zone and order value, and is shown at checkout.

How long does delivery take?

Standard tracked air mail usually takes 10–20 business days; express courier takes 3–7 business days. These times are counted from dispatch, not from order placement.

How do I track my order?

A tracking number is emailed when your parcel is dispatched. Tracking events can take 24–48 hours to appear.

Will I have to pay customs duties?

Any import duties or taxes charged by your country are the responsibility of the recipient. Please check your local rules before ordering.

My parcel has not arrived yet. What should I do?

If your tracking has not updated for more than 10 business days, contact us with your order number and we will open an enquiry with the carrier.

Returns & Warranty

What is your return policy?

You may request a return within 30 days of delivery for unused items in their original packaging. Full details are on our Returns & Refunds page.

What if my item arrives damaged or faulty?

Contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

Do your products come with a warranty?

Most items carry the manufacturer’s warranty. Contact us with your order number and a description of the issue and we will help you submit a claim.

Still Need Help?

Email us at [email protected] — we reply within one business day.