Returns & Refunds

Our Returns Policy

We want you to be completely satisfied with your purchase. If an item is not right for you, you may request a return within 30 days of delivery.

Eligibility

• The item is unused and in its original condition and packaging
• All accessories, manuals and included extras are present
• You can provide proof of purchase — your order number is sufficient

Items That Cannot Be Returned

• Customised, made-to-order or specially sourced items
• Items damaged through misuse, modification or normal wear and tear
• Clearance items marked as final sale

How to Start a Return

1. Email us at [email protected] with your order number and the reason for the return.
2. We will reply within one business day with return instructions and the return address.
3. Ship the item back in suitable packaging and send us the tracking number.

Return Shipping Costs

Return shipping is paid by the customer, except where the item arrived damaged, defective or incorrect — in that case we cover the cost.

Refunds

Once your return is received and inspected we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective or Incorrect Items

Please inspect your order on arrival and contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund at no cost to you.

Exchanges

If you would like a different item, simply return the original for a refund and place a new order — this is the fastest way to secure your stock.

Order Cancellation

Orders can be cancelled free of charge before dispatch. Once a parcel has been dispatched, the return process above applies.

Questions?

Email us at [email protected] and we will be glad to help.